Our Terms & Conditions

Our Terms & Conditions

Centrepoint Apartments Cairns PTY LTD means any website, brochure or other document produced by or on behalf of Centrepoint Apartments Cairns PTY LTD ;

"Agent" means any person or organisation who acts or purports to act on behalf of any other person in booking or attempting to book accommodation with Centrepoint Apartments Cairns PTY LTD;

"Guest" means any person who intends to or does stay in accommodation provided by Centrepoint Apartments Cairns PTY LTD, whether booked by them or by any Agent.

 

  1. All parties agree to abide by these Terms and Conditions. Receipt of these terms and conditions together with any consequent booking by an Agent, Guest or other third party constitutes acknowledgement and acceptance of same. Where a booking is made by an Agent, these Terms and Conditions shall be binding on the Guest. It is the responsibility of the Agent to ensure these Terms and Conditions are brought to the attention of the Guest.
  2. All properties managed by The Boutique Collection are privately owned and managed off site. Contact Centrepoint Apartments Cairns PTY LTD for offsite check in procedures.
  3. a) Apartments - Bookings cancelled at least 14 days prior to the arrival date will incur no additional cancellation penalty beyond the original deposit for all accommodation.
    b) Holiday Homes - Bookings cancelled at least 30 days prior to the arrival date will incur no additional cancellation penalty beyond the original deposit for all accommodation.
  4. a) Apartments - Bookings cancelled during the 14 day period prior to the arrival date will incur a cancellation fee equal to 100% of the total tariff for that booking.
    b) Holiday Homes - Bookings cancelled during the 30 day period prior to the arrival date will incur a cancellation fee equal to 100% of the total tariff for that booking.
  5. Changes to an existing booking will incur a minimum administration fee of $25 each time the existing/processed booking is changed (excluding cancellations).
  6. It is at The Boutique Collection's sole discretion as to what monies are refundable.
  7. When a property or room is booked through Centrepoint Apartments Cairns PTY LTD, the Guest named on the Booking Confirmation is liable for any damage caused to the room or property and any missing items. If any damage is caused to, or any items are missing from, the property or room, the Guest gives Centrepoint Apartments Cairns PTY LTD authority to debit the Guest's credit card for the estimated costs of any repairs or replacement of the said items, at the discretion of The Boutique Collection. Any balance to be refunded to the guest will be refunded within 14 days of the repaid being effected.
  8. If a Guest arrives at the property and is not satisfied with the accommodation chosen, the Guest will remain liable for the full balance owed, unless it can be shown beyond doubt that the Guest did not get what was detailed on the Confirmation Form or what was depicted on any relevant TBC Publication, taking in to account the terms and conditions raised in Clause 9 herein.
  9. The majority of properties provided by Centrepoint Apartments Cairns PTY LTD for accommodation are strata titled. This means that each property is owned by a different person. Because of this, the furnishings in each property can vary. On our websites we have displayed photos of typical properties. These are neither the best properties, nor the worst. The photos are used as a guide only, and Centrepoint Apartments Cairns PTY LTD cannot be held responsible if a particular property does not resemble photos on any Centrepoint Apartments Cairns PTY LTD Publication.
  10. The Guest gives Centrepoint Apartments Cairns PTY LTD and/or the Agent (with the consent of Centrepoint Apartments Cairns PTY LTD) authority to debit his/her credit card for any monies owing for his/her booking, in accordance with these Terms and Conditions.
  11. It is the responsibility of the Guest to check if they have made a reservation to stay during a Special Event and if so to check if any additional fees and charges may apply during this time to a 3rd party for access to a restricted area which can include the accommodation. It is the responsibility of the Guest to ensure they have the appropriate. accreditation to access the accommodation and have paid applicable charges. Centrepoint Apartments Cairns PTY LTD will not take responsibility for Guests who fail to do this. Examples of such events include but are not limited to the Cairns Amateurs, Davis Cup, Solar Eclipse
  12. In the event of extreme hardship being caused to a Guest in the opinion of The Boutique Collection, Centrepoint Apartments Cairns PTY LTD reserves the right to cancel a booking and relinquish all responsibility on money owing by the Guest to the Agent.
  13. The guest agrees to indemnify Centrepoint Apartments Cairns PTY LTD for any action taken by the Agent against The Boutique Collection in relation to the Guest and/or his/her reservation.
  14. The agent agrees to indemnify Centrepoint Apartments Cairns PTY LTD for any action taken by the Guest or any invitee of the Guest against Centrepoint Apartments Cairns PTY LTD in relation to the Agent and/or the guest's reservation or any matter relating thereto.
  15. If Centrepoint Apartments Cairns PTY LTD elects to cancel a booking, it is at the total discretion of Centrepoint Apartments Cairns PTY LTD as to whether a customer receives a refund. If called upon to do so, the Agent agrees to refund a deposit.
  16. Centrepoint Apartments Cairns PTY LTD strongly recommends that guests take out travel insurance to cover their obligations under these Terms & Conditions.
  17. A booking is not confirmed unless Centrepoint Apartments Cairns PTY LTD has sent written confirmation.
  18. In the event that there is a problem with the products and services booked through Centrepoint Apartments Cairns PTY LTD, all customers are to contact Centrepoint Apartments Cairns PTY LTD at the earliest occasion the problem becomes apparent. Centrepoint Apartments Cairns PTY LTD will not accept responsibility for any difficulty where the customer does not alert Centrepoint Apartments Cairns PTY LTD to the problem when it first becomes apparent.
  19. If a customer fails to pay monies when owed, Centrepoint Apartments Cairns PTY LTD reserves the right to deem this as a cancellation and cancel the booking. Should this happen, the customer will forfeit his/her deposit if the booking is cancelled within 14 days for apartments or 30 for holiday homes of the arrival date of the booking.
  20. If final payment is to be debited automatically from the customer’s credit card, this will be done 14 days for apartments and 30 days for holiday homes prior to check in. If the day of check in falls on a Public Holiday or weekend, the funds will be debited the business day prior. The card holder gives Centrepoint Apartments Cairns PTY LTD express authorisation to do this.
  21. Any payments that were taken from a credit card, and which need to be refunded, will incur a 5% refund charge.
  22. All parties agree that reservations made with Centrepoint Apartments Cairns PTY LTD are governed by Queensland law and all proceedings between the parties should be filed in a Queensland Court. Should a proceeding be filed in a court located in any other State, all parties agree to have the proceedings moved to the closest Court to the head office of Centrepoint Apartments Cairns PTY LTD with the cost of such move to be born by the party who instituted such action.
  23. The Customer agrees that the accommodation is booked only for the number of people actually stated on the Confirmation. Any additional people will be charged for at the applicable client’s nightly rate. The Customer gives Centrepoint Apartments Cairns PTY LTD and/or the Client the authority to charge the customer’s credit card for any such additional people.
  24. The majority of properties are strata titled. This means that each property/house/room type within the complex is owned by a different person. If for any reason the property/house/room type becomes unavailable even though the customer has a confirmed booking Centrepoint Apartments Cairns PTY LTD may need to relocate to a different  property/house/room type. Centrepoint Apartments Cairns PTY LTD will not be held liable for any change, additional charges may be required for a relocation.
  25. A credit card imprint is required at the time of check-in, to cover incidentals and damage. If the customer does not have a credit card, then a cash bond is required. It is at the discretion of The Boutique Collection as to whether they require a credit card imprint or a cash bond and a credit card pre authorisation can be taken at any time from the guests check in to the time any damage is located. Standard bond requirements are $200 minimum in a One Bedroom property, $400 minimum in a Two Bedroom property and $600 minimum in a Three Bedroom property.
  26. All customers of Centrepoint Apartments Cairns PTY LTD must be at least 18 years of age.
  27. Any accommodation booked with Centrepoint Apartments Cairns PTY LTD is for accommodation purposes only and expressly prohibits the use of this accommodation for anything other than this purpose. Centrepoint Apartments Cairns PTY LTD expressly prohibits the use of it's accommodation for functions, gatherings or parties or any other purpose which would interfere with the comfort of other guests and facilities.
  28. All deposits paid to Centrepoint Apartments Cairns PTY LTD are non refundable or transferable, except under Clause 11 of these Terms and Conditions.
  29. Accommodation that is booked as a package including flights 50% deposit is required to confirm booking.
  30. The balance is due 30 days before arrival.
  31. If the House/Apartment fees will be charged if the House/apartment is deemed to require extra cleaning.
  32. If the House/Apartment has internet, fees will be charged if excess downloading occurs eg downloading movies

 

Rates Rules.

  1. Please see rate card which outlines minimum stay at each property
  2. Weekly service included complimentary for stays of 8 days or more.
  3. Extra mid stays and services available at an additional tariff
  4. Daily tidy available at an additional tariff
  5. Cot available and payable on arrival – pay direct $10 a day
  6. Highchair Available and payable on arrival - pay direct $10 a day
  7. Extra bed available and payable on arrival – pay direct $50 a day
  8. Children under 3 – free in existing bedding
  9. Children 4 and over are counted as person in the room
  10. Balance payable 14 days prior to arrival for Apartments 30 days prior to arrival for Holiday Homes
  11. Speed Check in available – contact the Boutique Collection.
  12. All bookings are prepaid prior to check in.
  13. Seasons 2016/2017: 1 January – 15 January Peak 24 June - 17 July Premium Peak 18 July - 15 September Peak 16 September - 9 October Premium Peak 10 October - 15 October Peak 25 Dec – 31st December Peak. All other times Off Peak - unless specified otherwise.
  14. Stay / Pay Deals - valid low season. Rates marked in BLUE - Stay 6 Nights / Pay 5 Nights. Rates marked in RED - Stay 7 Nights / Pay 5 Nights & Stay 4 Nights / Pay 3 Nights
  15. Where agent takes full amount of accommodation cc card details to be requested prior to arrival.
  16. To guarantee an apartment 25% surcharge
  17. Maximum people - Studio 2 people - 1 Bedroom 2 people -2 Bedroom 4 people - 3 Bedroom 6 people - 4 bedroom 8 people - 5 Bedroom 10 people - 6 Bedroom 12 people Some properties will allow additional rollways at a fee.
  18. During school holiday periods apartments/villas may not be able to booked as lesser room types. Eg: Centrepoint can only be sold as a 3 bedroom apartment, not as as 1 or 2 bedroom apartment. This is at the discretion of Centrepoint Apartments Cairns PTY LTD. Check our website for any block outs.
  19. Breakfast baskets are non commissionable
  20. Any property stating request - please contact Centrepoint Apartments Cairns PTY LTD for pricing

Centrepoint Apartments Cairns PTY LTD means any website, brochure or other document produced by or on behalf of Centrepoint Apartments Cairns PTY LTD ; "Agent" means any person or organisation who acts or purports to act on behalf of any other person in booking or attempting to book accommodation with Centrepoint Apartments Cairns PTY LTD; "Guest" means any person who intends to or does stay in accommodation provided by Centrepoint Apartments Cairns PTY LTD, whether booked by them or by any Agent.

  1. All parties agree to abide by these Terms and Conditions. Receipt of these terms and conditions together with any consequent booking by an Agent, Guest or other third party constitutes acknowledgement and acceptance of same. Where a booking is made by an Agent, these Terms and Conditions shall be binding on the Guest. It is the responsibility of the Agent to ensure these Terms and Conditions are brought to the attention of the Guest.
  2. All properties managed by The Boutique Collection are privately owned and managed off site. Contact Centrepoint Apartments Cairns PTY LTD for offsite check in procedures.

Privacy Policy

This Privacy Policy governs the manner in which Centre Point Apartments collects, uses, maintains and discloses information collected from users (each, a "User") of the http://centrepointapartmentscairns.com/ website ("Site"). This privacy policy applies to the Site and all products and services offered by Centre Point Apartments.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Centre Point Apartments may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To share your information with third parties
    We may share or sell information with third parties for marketing or other purposes.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Google Adsense

Some of the ads may be served by Google. Google's use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses "non personally identifiable information" and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Changes to this privacy policy

Centre Point Apartments has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us

This document's Terms & Conditions was last updated: May 24, 2016, 10:16 am AEST
This document's Privacy Policy was last updated: December 18, 2015, 5:18 pm AEST